Returning the products

1.1. Defects in the sold goods are eliminated, poor-quality goods are replaced, returned in accordance with the Civil Code of the Republic of Lithuania (hereinafter referred to as the Civil Code), Government of the Republic of Lithuania dated July 22, 2014. by resolution no. 738 of the approved Retail Trade Rules and the provisions of these Rules.
1.2. The buyer, who was sold a Product of inadequate quality or a Product with defects, has the right to choose during the warranty period.
1.2.1. require the Seller to remove the defects of the Product free of charge (repair the Product);
1.2.2. require the Seller to replace the defective Product with a good quality Product free of charge;
1.2.3. require the Seller to reduce the price accordingly;
1.2.4. demand a refund of the price paid.
1.3. In order to return the Product(s) in the cases specified in the Rule, the Buyer must contact the Seller and submit a free-form written request for the return of the Products.
1.4. When returning the Goods to the Buyer, in accordance with the clause of these Rules, it is necessary to comply with the following conditions:
1.4.1. the returned Product must be in its original, neat packaging (this clause does not apply in the case of a defective Product being returned);
1.4.2. The product must be undamaged by the Buyer;
1.4.3. The Product must be unused, without losing its commercial appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective Product);
1.4.4. the returned Product must be in the same configuration as the one received by the Buyer;
1.4.5. when returning the Product, it is necessary to present the purchase document and a written request for the return of the Product.
1.5. The Buyer can deliver the returned Goods himself to the specified address during business hours or send them using the courier services of his choice. The buyer bears the costs of returning the goods.
1.6. In all cases, money for returned Goods is transferred by payment order and only to the payer's bank account.